Last updated 28 September 2026
Information you choose to send
The contact form collects your name, email address, enquiry type, and message. We use that information to read, route, and respond to your enquiry. If you use the chat, we receive what you type there, and the name and email address you give if you ask us to get in touch. If you email us from the careers page, we also receive the message, links, and attachments you choose to include. Please do not send passwords, identity documents, payment or banking details, health information, or other sensitive personal information.
Website chat
The chat is an AI assistant, not a person. It answers from what this website says, and a person at Ubunifu reads anything you ask it to pass on. To answer you, what you type and the page you are on are sent to Anthropic, the company that provides the AI model. Anything you send to the team from the chat becomes an enquiry and is handled like a contact form message. Please do not share passwords, payment details or other sensitive information in the chat.
The conversation is saved in our database, so it is still there if you reload the page and our team can read it if you ask to be put in touch. The chat sets one cookie, ubu_visitor. It holds a random identifier that lets the chat find your conversation again, and nothing else. It expires 30 days after your last message. We also save the network address and browser details the chat was used from, to limit abuse.
A chat that is not passed to the team is deleted 90 days after its last message. A chat that becomes an enquiry is kept with that enquiry, and the network address and browser details saved with the chat are removed 90 days after it started.
General careers enquiries
A general introduction sent from the careers page is not a formal job application. We use it to understand your enquiry, respond where appropriate, and determine whether it relates to a confirmed opportunity. Sending an introduction does not guarantee a response, an interview, or future consideration. A published vacancy may include additional privacy information for that application process.
Technical information
When you send the contact form, or a message reaches the team from the chat, the enquiry records the network address it came from. To limit spam and abuse we count recent attempts from each network address, email address and chat. Those counts are kept in our database against a scrambled key rather than the address itself, and are cleared after about two days. The server may also hold a short count in memory, which is never saved. This website does not use advertising or analytics cookies and does not build advertising profiles.
Storage, email and retention
Contact form messages and chat conversations are stored in our database. The website runs on Vercel and the database on Railway. New enquiries, from the form or the chat, are normally emailed to our business inbox, and we usually send you a short confirmation, both through Resend, our email delivery provider. Direct careers emails are handled in that inbox. Apart from the chat periods above, we keep enquiries and chat conversations only as long as reasonably needed to respond, manage a relevant business relationship, maintain necessary records, prevent abuse, or meet legal obligations. We do not sell contact, chat or careers enquiry information.
Client portal
If we invite you to the client portal, we keep your name, email address and organisation, your role and phone number if we have them, and your password only in a scrambled form that cannot be read back. Signing in sets a cookie that keeps you signed in. Signing in, and what you do in the portal, such as signing a document or uploading a file, is recorded with the network address and browser details it came from. When you sign a document we also keep your name, what you typed or drew, the time, and a fingerprint of the document you signed. Files you upload are stored with Vercel. The portal’s Help chat works like the website chat: what you type, and the account details it needs to answer, such as your projects, documents, invoices and requests, are sent to Anthropic to produce a reply. The conversation is kept with your account.
External services
Links to Ubunifu products and third-party websites open services with their own privacy practices. This notice covers only ubunifutech.com.
Questions or requests
To ask what information we have from a website enquiry or chat conversation, request a correction or deletion where appropriate, or raise a privacy concern, email info@ubunifutech.com.